2017 Annual Report
Harnessing change, investing in Rhode Island
No one can deny that 2017 was a rollercoaster year for healthcare. For months, the future of the Affordable Care Act dominated the headlines from coast to coast.
While we certainly felt the effects of this national debate, at Blue Cross & Blue Shield of Rhode Island we were not buffeted by the winds of constant change. Rather, building on the foundation of our strategy, driven by our corporate values, we harnessed change by accelerating our efforts to achieve affordable and simple healthcare for Rhode Islanders.
You’ll see reflected in this annual report signs of the progress we’re making on this journey.
We invite you to read the story of Coastal Medical, where doctors, pharmacists, nurse practitioners, and other providers work as a team to ensure that patients receive the right care in the right place at the right time. Similarly, we’re delighted to share that our patient-centered pharmacy program was recognized with an industry award affirming that this innovative approach saves money for our members while improving their health outcomes.
Innovation is a critical component of our work; our retail stores, the newest of which opened in 2017 in East Providence, show that innovation isn’t always about the hottest new tech application. Providing comfortable spaces for Rhode Islanders to come together in their own neighborhoods, where they can speak to caring experts who put them at ease and answer tough questions, turns out to be a prescription for success.
Our retail stores are popular in part because while all healthcare is local, in Rhode Island we take it hyper-local. As the largest Rhode Island-based insurer serving the state's businesses as well as individuals, we’re uniquely positioned to understand the challenges faced by our customers and members. That’s why we introduced B2Blue, providing data and tools to enable businesses to offer the most cost-effective health plans to their employees. That’s why we empowered members to engage in their own well-being through our wellness program powered by Virgin Pulse®. Our partnership with this energetic young company is one of the reasons they now make their home in the Ocean State. And finally, that’s why we continually recommit to investing in organizations that focus on the health of our state’s children. We believe a healthier Rhode Island is the key to vibrancy, growth, and sustainability.
As we look ahead to our next decade, working together with our partners, we will continue to drive the changes needed to ensure this bright future for our state. We hope you share our optimism and our commitment. We treasure your partnership and the trust you place in us.